Warranty Policy

Last updated: September 7th, 2024

Thank you for purchasing the Board Track from SimplyTraced.com. We stand behind the quality of our products and are committed to ensuring your satisfaction. This warranty policy outlines the coverage provided for your Board Track.

1. Warranty Coverage

This limited warranty covers the Board Track for a period of one (1) year from the date of purchase, provided you have proof of purchase. This warranty applies only to the Board Track itself and does not cover the following:

• Any hardware that comes with the product.
• Tools used for assembly or operation.
• External tracking devices such as AirTag or Tile Tracker.

2. What Is Covered

• Defects in materials and workmanship: The warranty covers any manufacturing defects in the Board Track under normal use conditions.
• Malfunctioning of the Board Track due to quality issues that affect its primary function.

3. What Is Not Covered

• Loss or theft of the Board Track.
• Damage due to misuse, abuse, or negligence: This includes improper handling, accidents, or any alterations made to the product.
• Damage caused by natural wear and tear from normal use.
• Accessories that come with the Board Track, including hardware and tools, are not covered under this warranty.
• External trackers such as AirTag or Tile Tracker are not covered.

4. Proof of Purchase

To qualify for warranty service, you must provide valid proof of purchase, such as the original receipt or order confirmation email. The warranty period begins on the date of purchase as stated on the proof of purchase.

5. How to Make a Warranty Claim

If you believe your Board Track is defective and falls within the warranty coverage, please follow these steps:

1. Contact us at warranty@simplytraced.com to start a warranty claim.
2. Provide your proof of purchase and details of the issue you are experiencing.
3. Once your claim is approved, we will provide instructions on how to return the item for repair, replacement, or refund.

6. Warranty Service Options

If a valid warranty claim is received within the warranty period, we will, at our discretion:

• Repair the product at no cost to you.
• Replace the product with a new or refurbished Board Track.
• Refund the purchase price if a repair or replacement is not feasible.

7. Limitation of Liability

This warranty is limited to the repair, replacement, or refund of the Board Track as outlined above. We are not responsible for any incidental or consequential damages arising from the use of the product, including but not limited to personal injury, property damage, or loss of use.

8. Contact Information

If you have any questions about this warranty, please contact us:

• By email: contact@simplytraced.com
• By visiting this page on our website: Contact Us