Refund and Return Policy
At Simply Traced, we are committed to ensuring your satisfaction with every product you purchase from us. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you with our refund and return policy.
Refund and Return Eligibility
To be eligible for a refund or return, the following conditions must be met:
- Unused and Undamaged: The product must be in its original, unused, and undamaged condition. We reserve the right to deny refunds or returns for products that show signs of wear, damage, or misuse.
- Within 60-Day Window: Refund and return requests must be made within 60 days from the date of purchase. After this period, we will not be able to process a refund or return.
- Proof of Purchase: You must provide proof of purchase, such as a valid order number or a sales receipt.
Refund Process
If you meet the above eligibility criteria, you can request a refund for your purchase. Here’s the process:
Contact Us: Reach out to our Customer Service team via email at [customer-service@email.com] or by calling [customer service phone number]. Please provide your order number, the reason for the return, and any relevant information about the product’s condition.
Return Authorization: After reviewing your request, we will provide you with a Return Merchandise Authorization (RMA) if your return is approved. The RMA should be included with your return package.
Pack the Product: Carefully pack the product in its original packaging, along with any accessories and documentation that came with it.
Shipping: You are responsible for the shipping costs associated with returning the product. We recommend using a trackable and insured shipping method to ensure the safe return of the product.
Inspection and Refund: Once we receive the returned product, we will inspect it to ensure it meets the eligibility criteria. If everything checks out, we will initiate the refund process.
Refund Timeline: Refunds will be processed within [X] business days of receiving the returned product. The timeline for the credit to appear in your account may vary based on your payment method or financial institution.
Exclusions
The following items are not eligible for a refund or return:
- Air tags and Tile Products
Additional Information
- Return Address: Simply Traced, 248 S. Batavia Drive, Orange, California 92868
- Contact Information: If you have any questions or need assistance, please contact our Customer Service team at [customer-service@email.com]
- Refund Method: Refunds will be issued in the same form of payment as the original purchase.
Simply Traced reserves the right to amend this policy at any time. Any changes will be posted on our website. Thank you for choosing Simply Traced. We appreciate your business and are dedicated to providing you with a seamless shopping experience.
Shipping Returns
To return your product, you should mail your product to: 248 S. Batavia Drive, Orange, California 92868.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at contact@simplytraced.com for questions related to refunds and returns.